Refund policy

We want you to absolutely love your purchase 🤍

Refund & Returns Policy

Last updated:20/04/2026

We want you to feel confident with your purchase. If you’re not completely satisfied, we’re here to help.

1. 14-Day Money-Back Guarantee

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be in good condition
  • The item must be returned in its original packaging
  • Proof of purchase is required (e.g. order confirmation)

2. How to Start a Return

To begin a return, please contact us at:

📧 contact@flaneurcollective.store

Please include:

  • Your order number
  • Reason for return

We’ll provide instructions on how to return your item.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a tracked service, as we cannot be responsible for lost returns

4. Refunds

Once your return is received and inspected:

  • We’ll notify you of the approval status
  • If approved, your refund will be processed to your original payment method

Please allow 5–10 business days for the refund to appear, depending on your bank/provider.

5. Non-Returnable Items

We do not accept returns for:

  • Items that have been used, damaged, or not in original condition
  • Any items returned after the 14-day period

6. Faulty or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us within 48 hours of delivery
  • We will arrange a replacement or full refund at no extra cost

7. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original order and place a new one.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your card provider (processing times vary)
  • If still unresolved, contact us at [your email]

9. Contact Us

If you have any questions about your return, feel free to reach out:

📧 contact@flaneurcollective.store
💬 WhatsApp: 07452786602

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@flaneurcollective.store.